Frequently Asked
Questions
What is Destination Brilliance?
We are a travel company that curates luxe group vacation experiences and excursions. Our experiences are both domestic to the US and International. We want our clients to walk away with a VIP experience, not just a trip. We are ALGV Pro certified; Fora Advisors; and spend numerous hours in training to stay current on the latest trends in the travel industry.
Who can come on Destination Brilliance group trips?
All people are welcome – regardless of age, gender, orientation, etc. However, some of our trips our Adult Only and will be noted as such.
What is the best way to contact Destination Brilliance?
Info@destinationbrilliance.com or by leaving a message at 301-284-8211.
Does Destination Brilliance provide travel services for individuals (not associated with an existing group trip)?
Typically, we only focus on curating our group experiences. However, we are open to planning private group trips and corporate trips. Please contact us a Info@destinationbrilliance.com with the details of what you would like to plan.
Are flights included in the package cost?
At the present moment, due to constant flight price changes, we do not offer flights in our packages. Destination Brilliance is not responsible for any delays, fees or costs related to flights. We will always provide a recommended flight coming out of a major city, though.
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Is trip insurance included in the package cost?
At this time, we do not offer trip insurance in our packages. Please consider purchasing trip insurance to protect your investment. Please visit the recommended providers for direct purchase of trip insurance: Travel Safe, Travel Guard, TravelEx, AllianzTravel Insurance, CSA Travel Protection, & Travel Safe.
What happens if I want to add a person to my room (making it double occupancy) at a later date?
Go to your trip's booking page and find the option to add a person and pay the difference. Then send an email to Info@destinationbrilliance.com notifying us of the name that needs to be added to your room and a screenshot.
*If you are attempting to split the fare when adding a person to your originally booked single occupancy room, the best advice is to have your other person pay for the additional person option on the booking page (using their credit card). Then have your additional person pay you any difference directly.
What happens if I want to remove a person from my room (making it single occupancy) at a later date?
Send an email to Info@destinationbrilliance.com notifying us of the name that needs to be removed from your room. Please note that there are no refunds on any monies already paid; however, any future payment requirements for the removed person will be stopped.
When will I receive the trip itinerary?
Itineraries are sent typically between 21-30 days prior to the trip. For security reasons, Private villa addresses are not sent until 7 days prior (at the owner’s discretion).
Is there an option to split payments between the room occupants?
We collect payment for a double occupancy room; however, any price splitting must be handled between the two individuals that will be occupying the room.
*If you are attempting to split the fare when adding a person to your originally booked single occupancy room, the best advice is to have your other person pay for the additional person option on the booking page using their credit card and then give you any additional difference directly.
Is a refund provided in the event of a customer cancellation?
No, we do not provide refunds due to reserved accommodations, excursions, etc. In the event of natural disasters and shutdowns, we will more than likely be able to refund or credit payments (this will have to be addressed by case). Travelers are highly encouraged to purchase external trip insurance on the booking page for their trip.
What are the Terms & Conditions of a booked trip?
Please see our Terms & Conditions page.
What payments does Destination Brilliance accept?
We accept Visa, American Express, MasterCard & Discover. Monthly payments are required to keep your reservation active until your trip is paid for. Auto-pay is available and recommended. If for some reason, you are unable to make a payment please contact us at Info@destinationbrilliance.com.